A straightforward guide to Online Support.

Discover the new functions in Online Support with GUIDED TOURS. All you need to know in a couple of minutes – take the tour and discover the key functions in our brief info-videos. Easy-to-follow explanations that are clearly presented and laid out step-by-step – to make sure you know just where you are.

Online Support from SEW-EURODRIVE

This general overview shows you everything you need to know about our new Online Support, the useful functions it provides, and how to use them.
Online Support from SEW-EURODRIVE

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This general overview shows you everything you need to know about our new Online Support, the useful functions it provides, and how to use them.

Online Support from SEW-EURODRIVE

This general overview shows you everything you need to know about our new Online Support, the useful functions it provides, and how to use them.

Registration for Online Support

Do you need assistance for your registration? We will show you the registration process step by step.
Registration for Online Support

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Do you need assistance for your registration? We will show you the registration process step by step.

Registration for Online Support

Do you need assistance for your registration? We will show you the registration process step by step.

Product configurator

Here, we demonstrate the ideal tool to help you select from our products. The tour demonstrates the configurator’s functions and explains how it’s used.
Product configurator

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Here, we demonstrate the ideal tool to help you select from our products. The tour demonstrates the configurator’s functions and explains how it’s used.

Product configurator

Here, we demonstrate the ideal tool to help you select from our products. The tour demonstrates the configurator’s functions and explains how it’s used.

Shopping cart

Want to make a direct inquiry online, or place an order with your dedicated sales office? Simply use the shopping cart of SEW-EURODRIVE. This tour demonstrates the entire process and shows you how the cart works.
Shopping cart

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Want to make a direct inquiry online, or place an order with your dedicated sales office? Simply use the shopping cart of SEW-EURODRIVE. This tour demonstrates the entire process and shows you how the cart works.

Shopping cart

Want to make a direct inquiry online, or place an order with your dedicated sales office? Simply use the shopping cart of SEW-EURODRIVE. This tour demonstrates the entire process and shows you how the cart works.

CAD data and documentation

Do you need CAD data, documentation, product data or software from SEW-EURODRIVE? This tour shows you how quickly you can find the information you need and whereabouts.
CAD data and documentation

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Do you need CAD data, documentation, product data or software from SEW-EURODRIVE? This tour shows you how quickly you can find the information you need and whereabouts.

CAD data and documentation

Do you need CAD data, documentation, product data or software from SEW-EURODRIVE? This tour shows you how quickly you can find the information you need and whereabouts.

Selecting a replacement product or part

Looking for a replacement for a SEW-EURODRIVE product? On this tour, we demonstrate how to find a replacement part or product using the various search criteria, and which actions are then open to you.
Selecting a replacement product or part

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Looking for a replacement for a SEW-EURODRIVE product? On this tour, we demonstrate how to find a replacement part or product using the various search criteria, and which actions are then open to you.

Selecting a replacement product or part

Looking for a replacement for a SEW-EURODRIVE product? On this tour, we demonstrate how to find a replacement part or product using the various search criteria, and which actions are then open to you.

Transaction overview

Whether you want to process or check quotations, orders, service transactions or templates, this tour will show you the appropriate functions and where to find them.
Transaction overview

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Whether you want to process or check quotations, orders, service transactions or templates, this tour will show you the appropriate functions and where to find them.

Transaction overview

Whether you want to process or check quotations, orders, service transactions or templates, this tour will show you the appropriate functions and where to find them.

Online Support Tutorial - Login

Online Support Tutorial - Login
Online Support Tutorial - Login

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Online Support Tutorial - Login

Online Support Tutorial - Login

This tutorial will allow you to easily log in to Online Support once you register on the portal.

Online Support Tutorial - account settings

Online Support Tutorial - Account settings
Online Support Tutorial - Account settings

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Online Support Tutorial - Account settings

Online Support Tutorial - account settings

Within the personal area of Online Support, you can change your personal data, authorizations / functions and options / settings by accessing the account settings section. Find out how with this tutorial!

Online Support Tutorial - Technical documentation

Online Support Tutorial - Technical documentation
Online Support Tutorial - Technical documentation

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Online Support Tutorial - Technical documentation

Online Support Tutorial - Technical documentation

Through Online Support you can access and download the specific documentation you need.

Online Support Tutorial - CAD Drawings

Online Support Tutorial - CAD Drawings
Online Support Tutorial - CAD Drawings

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Online Support Tutorial - CAD Drawings

Online Support Tutorial - CAD Drawings

Through Online Support it is possible to generate CAD data starting from the serial number or from the product description.

Online Support Tutorial - Workbench

Online Support Tutorial - Workbench
Online Support Tutorial - Workbench

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Online Support Tutorial - Workbench

Online Support Tutorial - Workbench

Workbench is the system configuration tool for SEW-EURODRIVE products.

Online Support Tutorial - Invoice, order confirmation

Online Support Tutorial - Invoice, DDT, order confirmation
Online Support Tutorial - Invoice, DDT, order confirmation

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Online Support Tutorial - Invoice, DDT, order confirmation

Online Support Tutorial - Invoice, DDT, order confirmation

Discover with this tutorial how to search the portal for documents such as invoices, delivry documents and order confirmations.

Online Support Tutorial - Shipping Tracking

Online Support Tutorial - Shipping Tracking
Online Support Tutorial - Shipping Tracking

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Online Support Tutorial - Shipping Tracking

Online Support Tutorial - Shipping Tracking

Discover with this tutorial how to track a shipment by accessing the shipping tracking.

Online Support Tutorial - Transaction history

Online Support Tutorial - Transaction history
Online Support Tutorial - Transaction history

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Online Support Tutorial - Transaction history

Online Support Tutorial - Transaction history

Discover with this tutorial how to access the list of all offers and orders placed.

Online Support Tutorial - Sending order request

Sending order request
Online Support Tutorial - Sending order request

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Sending order request

Online Support Tutorial - Sending order request

A quickly and easily tutorial for the pre-selection activities, in the management of offers and orders, in monitoring the status of the material and in the post-sale processes.

Online Support Tutorial - Product Configurator

Product Configurator
Online Support Tutorial - Product Configurator

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Product Configurator

Online Support Tutorial - Product Configurator

A short guide that can illustrate the step-by-step functions for configuring a product.

Online Support Tutorial - Inverter configuration

Inverter configuration
Online Support Tutorial - Inverter configuration

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Inverter configuration

Find out how easy and immediate to configure an inverter through our tutorial.

Online Support Tutorial - Anomalies management

Gestione anomalie
Online Support tutorial - Gestione anomalie

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Gestione anomalie

In this video tutorial we will show you the Online Support Fault Management feature.

DISCLAIMER

The information, data and notes in these instructions are the most recent at the time of publication. We do not accept requests based on information, illustrations and descriptions previously provided and not contained in these instructions.

All that is needed in these instructions is that they must be properly checked for each respective application.

SEW-EURODRIVE S.a.s. is not responsible for the suitability of the processes indicated. Please contact us for full support.

We are not responsible for any damage or problems resulting from:

  • Failure to comply with the safety instructions specified in the technical catalogs and in the company use and maintenance manuals
  • Failure to comply with the instructions for use contained in the technical catalogs and in the company use and maintenance manuals
  • Unauthorized changes to procedures, components and systems
  • Operational, commissioning or maintenance errors
  • Inappropriate operations
  • Unauthorized repairs
Contact

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