Guided Tour

Discover the new functions in Online Support with GUIDED TOURS. All you need to know in a couple of minutes – take the tour and discover the key functions in our brief info-videos. Easy-to-follow explanations that are clearly presented and laid out step-by-step – to make sure you know just where you are.

Online Support from SEW-EURODRIVE

This general overview shows you everything you need to know about our new Online Support, the useful functions it provides, and how to use them.

Registration for Online Support

Do you need assistance for your registration? We will show you the registration process step by step.

Product configurator

Here, we demonstrate the ideal tool to help you select from our products. The tour demonstrates the configurator’s functions and explains how it’s used.

Brief Instructions product configurator (PDF)

Shopping cart

Want to make a direct inquiry online, or place an order with your dedicated sales office? Simply use the shopping cart of SEW-EURODRIVE. This tour demonstrates the entire process and shows you how the cart works.

CAD data and documentation

Do you need CAD data, documentation, product data or software from SEW-EURODRIVE? This tour shows you how quickly you can find the information you need and whereabouts.

Brief Instruction - Data & Documents

Selecting a replacement product or part

Looking for a replacement for a SEW-EURODRIVE product? On this tour, we demonstrate how to find a replacement part or product using the various search criteria, and which actions are then open to you.

Transaction overview

Whether you want to process or check quotations, orders, service transactions or templates, this tour will show you the appropriate functions and where to find them.

Online Support Tutorial - Login

This tutorial will allow you to easily log in to Online Support once you register on the portal.

Online Support Tutorial - account settings

Within the personal area of Online Support, you can change your personal data, authorizations / functions and options / settings by accessing the account settings section. Find out how with this tutorial!

Online Support Tutorial - Technical documentation

Through Online Support you can access and download the specific documentation you need.

Online Support Tutorial - CAD Drawings

Through Online Support it is possible to generate CAD data starting from the serial number or from the product description.

Online Support Tutorial - CAD drawings for industrial gear

Online Support è il portale d’accesso a tutti i servizi SEW-EURODRIVE, integrato nel sito web www.sew-eurodrive.it e strutturato per supportarvi rapidamente e facilmente nelle attività di preselezione, nella gestione di offerte e ordini, nel monitoraggio — CAD drawings for industrial gear

Find out with this tutorial how to create CAD drawings for industrial gear

Online Support Tutorial - Workbench

Workbench is the system configuration tool for SEW-EURODRIVE products.

Online Support Tutorial - Invoice, order confirmation

Online Support Tutorial - Invoice, DDT, order confirmation

Discover with this tutorial how to search the portal for documents such as invoices, delivry documents and order confirmations.

Online Support Tutorial - Shipping Tracking

Discover with this tutorial how to track a shipment by accessing the shipping tracking.

Online Support Tutorial - Transaction history

Discover with this tutorial how to access the list of all offers and orders placed.

Online Support Tutorial - Sending order request

A quickly and easily tutorial for the pre-selection activities, in the management of offers and orders, in monitoring the status of the material and in the post-sale processes.

Online Support Tutorial - Product Configurator

A short guide that can illustrate the step-by-step functions for configuring a product.

Online Support Tutorial - Inverter configuration

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Inverter configuration

Find out how easy and immediate to configure an inverter through our tutorial.

Online Support Tutorial - Anomalies management

Online Support tutorial - Gestione anomalie

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Gestione anomalie

In this video tutorial we will show you the Online Support Fault Management feature.

DISCLAIMER

The information, data and notes in these instructions are the most recent at the time of publication. We do not accept requests based on information, illustrations and descriptions previously provided and not contained in these instructions.

All that is needed in these instructions is that they must be properly checked for each respective application.

SEW-EURODRIVE S.a.s. is not responsible for the suitability of the processes indicated. Please contact us for full support.

We are not responsible for any damage or problems resulting from:

Failure to comply with the safety instructions specified in the technical catalogs and in the company use and maintenance manuals
Failure to comply with the instructions for use contained in the technical catalogs and in the company use and maintenance manuals
Unauthorized changes to procedures, components and systems
Operational, commissioning or maintenance errors
Inappropriate operations
Unauthorized repairs

Contact

Online-support@sew-eurodrive.it
+39 02 96980 130

Contact us

Free consulting session: contact our team!

A free in-depth discussion designed specifically for you, with one of our experts to learn more about the Online Support.

Find out more and contact us!

guide

Online Support user guide

EASY > FAST > 24/7

Download (PDF, 3.7 MB)

Practical user guide - documentation

We are always at your disposal to support you

Product documentation guide (PDF, 691 KB)
CAD drawings creation guide (PDF, 663 KB)
Guide offer request (PDF, 441 KB)
Delivery note search guide (PDF, 897 KB)
Shipping tracking search guide (PDF, 1.3 MB)

A straightforward guide to Online Support.