What benefits does our Remote Service offer you?

Attention and proximity to the customer are some of the key elements to provide efficient and effective support in any situation.

SEW-EURODRIVE assists its customers even remotely. This allows us to diagnose the current state of the drive technology and make an appropriate fault assessment. All you need is a computer with an on-site internet connection or a smartphone in order to receive quick and easy telephone assistance.

In addition, SEW-EURODRIVE also provides the AR Remote Assistance App: an application for smartphones and tablets that allows you to receive assistance and support in real time and remotely, for application and commissioning problems, with Augmented Reality functionality.

Available for Android and iOS, the new App allows you to connect two Smart Devices and interact with the screen to highlight, drawing in Augmented Reality, the areas framed by the cameras.